This article covers common issues and solutions for users experiencing difficulty with the Access Gap Cover Provider Registration Online form.
If you are unable to submit the online form or have not received an email confirmation from AHSA that the form was successfully submitted – the following are some of the most common reasons:
- You have left the web page idle for 60 seconds or more and the application has timed out.
- You have not cleared your cache.
- You do not have the current version of your web browser.
If you are unable to enter your email address:
- Clear your cache.
- Ensure you have the current version of your web browser (or try an alternative web provider eg. Safari, Google Chrome, Microsoft Edge).
- Ensure that you are running the latest version of the operating system (OS).
If you do not receive the access code after entering a valid email address:
- Check your email Junk and Spam folders.
- Check that access@ahsa.com.au is on your company’s whitelist of email addresses.
- Check that your team has not registered a complaint against the access@asha.com.au as spam.
- Check that you have entered the correct email address.
If you are unable to submit the form:
- Your internet access could have dropped out during the application.
- You may have left the web page idle for 60 seconds or more and the application has timed out.
- Please confirm all required questions have been answered.
- Check that you have entered your name.
- Review your application to ensure there are no invalid information. You can use the back function without having to start over again.
- Check if you have ticked the captcha box (see below) within 30 seconds of submitting the form.
Your IT department should be able to assist you with these.